Terms of trade



Who can buy?

Purchasing from this website is restricted to wholesale and trade orders i.e. existing account holders, retail outlets and health professionals (such as massage therapists).

Private Buyers

Individual not qualifying for wholesale or trade purchasing can still buy online from anywhere in the world via our recommended ecommerce partner's web site.

In NZ, you can also visit one of our over 400 retail outlets.

For full details about these two options, click here



Prices displayed on this website are wholesale prices available to registered customers only. A minimum order value applies and is displayed in the ‘Your Cart’ box at the top left of the screen.

Freight and insurance costs are included in all prices. GST is included in prices for orders within NZ. International prices quoted on this web site are subject to minor fluctuations resulting from exchange rate movements.


Paying Your Order

Customers within NZ must pay their first order via credit card. Subsequent orders can be paid by credit card or paid later on invoice by 20th of the following month by cheque or direct credit. Late payers may be charged a $10 fee. 

All customers outside of NZ must pay using our secure credit card facility.
Note that the secure credit card page and the invoice that you receive with the goods will show New Zealand Dollar ($NZ) amounts. For customers outside NZ, these amounts will be the equivalent of relevant currency values.



All parcels are dispatched the first working day following receipt of order. Indicative delivery times are displayed on the home and checkout pages, once you have chosen your country.

If your parcel does not arrive within the expected delivery time, please inform us immediately so that we may follow up its progress.

Upon receipt of your parcel, please inform us immediately if there is anything incorrect and we will rectify this straight away.



First Time Orders

To help you get to know our range, we offer 2 free testers with your first order. Please specify which products you'd like to try in the "Comments" section of the online ordering process.



Our online credit card facility is encrypted. We use DPS, a secure server payment facility that ensures credit card transactions are safe while payment is authorised.

No credit card details are retained or transmitted beyond the secure DPS site.


Refunds Policy 

If you are not fully satisfied with any of our products, contact us within 60 days of purchase and we will replace them or if you prefer, refund you in full. In the latter case, we will pay for the cost of returning the goods to us once the method of transport has been agreed.


Massage Schools

We run an ongoing promotion for massage schools & colleges. Free massage balm samples are supplied to each student in each course intake. To enquire about this promotion or to request promotional samples, email us at   contact@tuibalms.co.nz


UK & Europe

If you are from Europe (including UK & Eire), please visit the website of our European distributor Songbird Naturals to make enquiries or place an order.




While we are making every effort of adhere to the regulatory requirements of overseas countries we do not accept liability for problems which might occur in regard to local laws and customs.






Tui Balms

223 McShane Road, Wainui Bay
RD1 Takaka 7183

Golden Bay
New Zealand

Phone   +64 3 525 9654
Fax       +64 3 525 8659